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E2: Art of Hospitality Session 2: Principles of Radical Hospitality

The Art of Hospitality | Training Sessions

In Session 2 titled Principles of Radical Hospitality, exceptional hospitality surprises and delights guests, making them feel like they can belong, and that they want to come back. Debi Nixon and Yvonne Gentile explore the three principles of radical hospitality: notice, offer personal attention, and provide excellent follow-through.