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E5: The Art of Hospitality Session 5: Intentional Follow-Up

The Art of Hospitality | Training Sessions

In Session 5 titled Intentional Follow-Up, intentional follow-up with guests is critical if you want people to come back. Debi Nixon an Yvonne Gentile explore how to make your follow-up prompt, personal, and pleasant, making guests feel like you noticed them and that they belong.