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E5: Art of Hospitality Session 5: Intentional Follow-Up

The Art of Hospitality | Training Sessions

In Session 5 titled Intentional Follow-Up, intentional follow-up with guests is critical if you want people to come back. Debi Nixon an Yvonne Gentile explore how to make your follow-up prompt, personal, and pleasant, making guests feel like you noticed them and that they belong.

Speakers:Debi NixonYvonne Gentile

Writers:Debi NixonYvonne Gentile

Topics:HospitalityLeadershipCongregationCompassion & Outreach

Source:Abingdon Press

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Training Sessions
11:08

Art of Hospitality Session 1: Staying Outwardly Focused

In Session 1 titled Staying Outwardly Focused, outwardly focused churches put their energy into making others feel welcome. Debi Nixon and Yvonne Gentile discus...
Debi Nixon | Yvonne Gentile | 921 views | 1 month ago updated
11:29

Art of Hospitality Session 2: Principles of Radical Hospitality

In Session 2 titled Principles of Radical Hospitality, exceptional hospitality surprises and delights guests, making them feel like they can belong, and that th...
Debi Nixon | Yvonne Gentile | 254 views | 1 month ago updated
09:41

Art of Hospitality Session 3: Creating a Digital Front Door

In Session 3 titled Creating a Digital Front Door, almost every guest will check your church out online before visiting in person. Debi Nixon and Yvonne Gentile...
Debi Nixon | Yvonne Gentile | 137 views | 1 month ago updated
09:36

Art of Hospitality Session 4: Providing an Excellent In-Person Experience

In Session 4 titled, Providing an Excellent In-Person Experience, you only get one chance to make a great first impression. Debi Nixon and Yvonne Gentile explor...
Debi Nixon | Yvonne Gentile | 125 views | 1 month ago updated
09:40

Art of Hospitality Session 5: Intentional Follow-Up

In Session 5 titled Intentional Follow-Up, intentional follow-up with guests is critical if you want people to come back. Debi Nixon an Yvonne Gentile explore h...
Debi Nixon | Yvonne Gentile | 93 views | 1 month ago updated
10:59

Art of Hospitality Session 6: Creating a Culture of Hospitality

In Session 6 titled Creating a Culture of Hospitality, leadership is important, but for radical hospitality to become a value it must be owned and practiced by ...
Debi Nixon | Yvonne Gentile | 96 views | 1 month ago updated
10:41

Art of Hospitality Session 7: Strategic Planning

In Session 7, without a plan, great ideas can fall flat. Debi Nixon and Yvonne Gentile, joined by Dan Entwistle, walk you through the process of forming a strat...
Debix Nixon | Yvonne Gentile | 43 views | 1 month ago updated
Previews and More
01:35

The Art of Hospitality Preview

Create a culture of radical hospitality that surprises and delights guests beyond their expectations.
Debi Nixon | Yvonne Gentile | 159 views | 1 month ago updated
Buy Study Resources

The Art of Hospitality Companion Book Revised

The Art of Hospitality Implementation Guide

The Art of Hospitality Leader Kit

The Art of Hospitality Companion Book Revised Edition